Talk to a person in Australia.

Pre-purchase questions, setup help, returns, refunds, partnerships — every email gets answered by a human in Australia, normally the next business day.

Email us

The fastest way to reach us. We reply within one business day, Monday to Friday.

General & sales: support@senior-safe.com.au
Order or shipping issue: orders@senior-safe.com.au — include your order number from the confirmation email.
Returns & refunds: returns@senior-safe.com.au — see also our 30-day return policy.
Privacy enquiries: privacy@senior-safe.com.au — see our privacy policy.
Media & partnerships: hello@senior-safe.com.au

Call us

Available Monday to Friday, 9am to 5pm AEST/AEDT (excluding NSW public holidays).

Customer support phone: [1300 XXX XXX]

Outside business hours? Email is faster — it ends up in the same inbox, and someone replies first thing the next morning. The 85 dB base-station alarm and family-phone notifications continue to work 24/7 regardless of whether our support line is staffed.

Postal address

For returns and physical correspondence:

Senior Safe Pty Ltd: [Street address]
[Suburb], NSW [2000]
Australia

Please email returns@senior-safe.com.au before posting anything back so we can issue a return reference.

Business details

Legal entity: Senior Safe Pty Ltd
Australian Business Number (ABN): [00 000 000 000]
Country of operation: Australia
Trading currency: Australian dollars (AUD), GST included where applicable
Website: www.senior-safe.com.au

What we ship and to where

We ship the Senior Safe kit (base station, wristband, pendant, USB-C charging cable, getting-started card) anywhere in Australia, free of charge. We currently do not ship internationally. Full details on the shipping policy page.

Faulty product or warranty claim

Every Senior Safe kit is backed by a 12-month manufacturer warranty and your statutory rights under Australian Consumer Law. If something stops working, email support@senior-safe.com.au with your order number and a short description. Most issues are resolved without you needing to post the unit back.

Privacy or data complaint

If you have a concern about how we've handled your personal information, please email privacy@senior-safe.com.au first. If you're not satisfied with our response within 30 days, you have the right to complain to the Office of the Australian Information Commissioner (OAIC).